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AX Hotels – Qawra, Malta Island – To achieve the highest standards in food and beverage and upselling. Acknowledging all guests and respecting their needs whilst guaranteeing a consistent level of service in a courteous and efficient manner. Responsibilities : Acknowledging, greeting and hosting guests, in an efficient, friendly and professional manner. Answering telephone calls, following Hotel Policies and Guidelines. Be knowledgeable about the products you are serving to the guests. Take responsibility to refer to your supervisor if you are in doubt. Inform your supervisor if/when there are any negative issues and comments brought forward from the guests. Taking food and beverage orders, serve orders to specific standards set by the Company. Be eager to learn the proper way of any new set standard. Follow proper hygiene standards all the time. Be knowledgeable about all Company policies and procedures. Ensure that any incidents are logged in a timely manner and bring to the attention of the management. …


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