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AX Hotels – Sliema, Malta Island – The selected candidate will be responsible for the hotel operation during the night, meeting guest’s needs with all comments/complaints being actioned to a high degree of efficiency. Responsibilities: Know the standards and put them into practice in his/her daily work, thus actively pursuing the hotel’s objectives Be available for guests at all times as a point of contact and co-responsibility for appropriate treatment of guest complaints, passing on and documenting such complaints Check-in / Check-out Procedures Contact arrivals and ensure their satisfaction – action any feedback in the correct way and as per standards required Keep a good rapport with all Tour Operator couriers and group leaders Ensure that accurate records of wake-up calls, newspapers, guest messages and faxes are maintained Promote all Hotel Sales and in-house facilities Check and monitor any functions taking place at the time Ensure all staff hand-over procedures are carried out at shift change and tha…


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